We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.93 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 14 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
D***z –
It’s very pretty, and good size
Rated 5 out of 5
M***h –
Excellent backpack for primary school
Rated 4 out of 5
D***a –
ddd
Rated 5 out of 5
N***a –
Backpack corresponds to the description. The child is happy. Track tracked. Thanks to the store.
Rated 5 out of 5
V***v –
Thank you very much arrived in 2 months
Rated 5 out of 5
E***e –
Beautiful, comfortable and lightweight. I liked the child.
Rated 5 out of 5
M***v –
22 days to peter. The product corresponds to the description. The child liked. The colors are bright. Light smell, i think it will fade quickly. I didn’t talk.
Rated 5 out of 5
V***v –
The knapsack came pretty quickly, in perfect condition, the child really liked. The only moment that spoiled the impression a little-the smell of synthetic materials is quite strong. I hope that soon it will fade) thanks for the excellent goods, made qualitatively, nowhere nothing climbs, does not fall off and does not break off) success in business!
Rated 5 out of 5
K***o –
All ok
Rated 5 out of 5
N***a –
Everything’s fine. Backpack, as in the photo. The store is responsive. Children and i are very happy with the purchase. I ordered 3 backpacks at once, went in two packages, came with a difference in 1 day. The son is just happy!!!!
Rated 5 out of 5
A***v –
Nice backpack. The child likes it. There was a problem at the border, the store reacted quickly. Let’s see how long it takes.
Rated 5 out of 5
T***a –
Great backpack! Quality!
Rated 5 out of 5
K***a –
Thank the dear store! Send in the day of order, delivery is fast. The quality of the backpack is flawless. The colors are bright, the seams are neat, the fittings are strong, all the zippers work fine. Ordered for a first-grader, like many. On the child sits very well-comfortable, nothing presses, does not slip, does not get drunk. The weight of the backpack is small, which is also important. The purchase is satisfied, the seller is very recommended!
Rated 5 out of 5
M***a –
Beautiful quality backpack, corresponds to the description and picture. Bought for a first-grader, while it seems big, but less to take for school is meaningless. I hope that by september the son will grow up)
Rated 5 out of 5
A***c –
The briefcase is excellent, hard, the shape holds. The only negative-on top of the fabric, quickly do not dry if it gets dirty.
D***z –
It’s very pretty, and good size
M***h –
Excellent backpack for primary school
D***a –
ddd
N***a –
Backpack corresponds to the description. The child is happy. Track tracked. Thanks to the store.
V***v –
Thank you very much arrived in 2 months
E***e –
Beautiful, comfortable and lightweight. I liked the child.
M***v –
22 days to peter. The product corresponds to the description. The child liked. The colors are bright. Light smell, i think it will fade quickly. I didn’t talk.
V***v –
The knapsack came pretty quickly, in perfect condition, the child really liked. The only moment that spoiled the impression a little-the smell of synthetic materials is quite strong. I hope that soon it will fade) thanks for the excellent goods, made qualitatively, nowhere nothing climbs, does not fall off and does not break off) success in business!
K***o –
All ok
N***a –
Everything’s fine. Backpack, as in the photo. The store is responsive. Children and i are very happy with the purchase. I ordered 3 backpacks at once, went in two packages, came with a difference in 1 day. The son is just happy!!!!
A***v –
Nice backpack. The child likes it. There was a problem at the border, the store reacted quickly. Let’s see how long it takes.
T***a –
Great backpack! Quality!
K***a –
Thank the dear store! Send in the day of order, delivery is fast. The quality of the backpack is flawless. The colors are bright, the seams are neat, the fittings are strong, all the zippers work fine. Ordered for a first-grader, like many. On the child sits very well-comfortable, nothing presses, does not slip, does not get drunk. The weight of the backpack is small, which is also important. The purchase is satisfied, the seller is very recommended!
M***a –
Beautiful quality backpack, corresponds to the description and picture. Bought for a first-grader, while it seems big, but less to take for school is meaningless. I hope that by september the son will grow up)
A***c –
The briefcase is excellent, hard, the shape holds. The only negative-on top of the fabric, quickly do not dry if it gets dirty.