We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 18 customer ratings
18 reviews
100% of buyers enjoyed this product!
5 stars
( 18 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
L***o –
Very well packed
Rated 5 out of 5
Customer –
The product is quality, the brightness level setting works fine and the cord is long. Sheets even with low brightness shine without problems. The store is responsive, helped with the receipt of the parcel lost in the mail, for which many thanks were worried for the integrity of the goods, but the packaging was strong.
Rated 5 out of 5
K***k –
Good tablet. Packed securely. The cord is very long. 3 levels of brightness. Touch button. Black paper light does not miss. I also thought the glass would be, under which you can put a draft, so that it does not move, but it is not. In fact, you put two sheets of paper and redraw. I think i’ll fix the paper with masking tape. For such a sum-i’m happy.
Rated 5 out of 5
E***a –
19.04.19G. Ordered for 730.69 rubles. The courier brought the order on 12.05.2019. I am very pleased with the service. I haven’t opened the parcel yet. I will add a review later on use.
Rated 5 out of 5
Customer –
Excellent quality
Rated 5 out of 5
Customer –
Very well packed, tracked shipping. Bright leds, highly recommended.
Rated 5 out of 5
A***K –
Wonderful! The courier brought it straight to the door. A month went to irkutsk. Native cable does not work. Used a cord from the phone. Powered from pc, charger 2a, powerbank 1a. Everything shines. We took a model with stepped illumination. 3 backlight modes: bright, medium, dim. It is desirable to come up with legs, because. The tablet is thinner than the plug and rests on it. So you can damage the connector. And it will not work like that. Very satisfied with both the goods and the delivery service. Didn’t even remember the box. This is not the usual “post of russia”, stealing parcels or delivering them for three months.
Rated 5 out of 5
P***l –
Very well packed and protected. The description is accurate. Reasonably fast shipping. Recommended
Rated 5 out of 5
Customer –
Great
Rated 5 out of 5
E***s –
Well packed and fast
Rated 5 out of 5
X***x –
I ordered it by courier. Everything got in perfect condition, works. Packed well. The store is responsible. Take)
Rated 5 out of 5
T***h –
Very light!! And this is a big plus from one edge shines, a little stronger, but for such money norms)) it came quickly with a cuiere, packed superski!!!
Rated 5 out of 5
Customer –
Very good package, I’ll have to wait and see how preforms over time.
Rated 5 out of 5
E***b –
Packed was on conscience, everything works, three lighting positions. Wire without plug, need to purchase separately. Everything is fine, i recommend.
Rated 5 out of 5
M***t –
Very good 10 + + + + +
Rated 5 out of 5
K***a –
Great tablet! Shines brightly, there are three levels of brightness. Separately, i want to note the delivery-brought directly home, courier from tc sdek. Packing is excellent! Very good plastic envelope with air, carton box and envelope postal. I recommend!
Rated 5 out of 5
A***a –
All is well, work in three modes. Packed well, delivery sdek
L***o –
Very well packed
Customer –
The product is quality, the brightness level setting works fine and the cord is long. Sheets even with low brightness shine without problems. The store is responsive, helped with the receipt of the parcel lost in the mail, for which many thanks were worried for the integrity of the goods, but the packaging was strong.
K***k –
Good tablet. Packed securely. The cord is very long. 3 levels of brightness. Touch button. Black paper light does not miss. I also thought the glass would be, under which you can put a draft, so that it does not move, but it is not. In fact, you put two sheets of paper and redraw. I think i’ll fix the paper with masking tape. For such a sum-i’m happy.
E***a –
19.04.19G. Ordered for 730.69 rubles. The courier brought the order on 12.05.2019. I am very pleased with the service. I haven’t opened the parcel yet. I will add a review later on use.
Customer –
Excellent quality
Customer –
Very well packed, tracked shipping. Bright leds, highly recommended.
A***K –
Wonderful! The courier brought it straight to the door. A month went to irkutsk. Native cable does not work. Used a cord from the phone. Powered from pc, charger 2a, powerbank 1a. Everything shines. We took a model with stepped illumination. 3 backlight modes: bright, medium, dim. It is desirable to come up with legs, because. The tablet is thinner than the plug and rests on it. So you can damage the connector. And it will not work like that. Very satisfied with both the goods and the delivery service. Didn’t even remember the box. This is not the usual “post of russia”, stealing parcels or delivering them for three months.
P***l –
Very well packed and protected. The description is accurate. Reasonably fast shipping. Recommended
Customer –
Great
E***s –
Well packed and fast
X***x –
I ordered it by courier. Everything got in perfect condition, works. Packed well. The store is responsible. Take)
T***h –
Very light!! And this is a big plus from one edge shines, a little stronger, but for such money norms)) it came quickly with a cuiere, packed superski!!!
Customer –
Very good package, I’ll have to wait and see how preforms over time.
E***b –
Packed was on conscience, everything works, three lighting positions. Wire without plug, need to purchase separately. Everything is fine, i recommend.
M***t –
Very good 10 + + + + +
K***a –
Great tablet! Shines brightly, there are three levels of brightness. Separately, i want to note the delivery-brought directly home, courier from tc sdek. Packing is excellent! Very good plastic envelope with air, carton box and envelope postal. I recommend!
A***a –
All is well, work in three modes. Packed well, delivery sdek
A***I –
Perfect!