We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.88 out of 5 based on 17 customer ratings
17 reviews
100% of buyers enjoyed this product!
5 stars
( 15 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***r –
Very good thing, the child is delighted. For a minute i did not regret that i ordered it from this store. Since in previous reviews-the quality is excellent, thanks to the seller. Pump, air. Pillow and mount included.
Rated 4 out of 5
A***a –
Blown pillow
Rated 5 out of 5
Z***z –
Went a long time, but the quality is good. All included, pump, carabiner. The child likes it.
Rated 5 out of 5
Y***A –
I liked the baby
Rated 5 out of 5
V***m –
The hammock is cool, stitched soundly, security threats should not be. I look that many included a piece of rope with fasteners, in my package it was not, only a climbing carbine. The store sent the order instantly.
Rated 5 out of 5
O***h –
The store sent the order after payment in a whole two weeks, my message did not answer, before the ecb package was a month, the track was tracked, the kit has everything you need, bought only a ring bolt, to screw it into the beam and hang the entire structure.
Rated 5 out of 5
E***a –
Everything is good, but the drawing on the hammock upside down, horses hooves up)) the parcel went for a long time, 36 days, but it’s probably still a miracle post.
Rated 5 out of 5
C***a –
Excellent hammock, in the set inflatable pillow, mount and pump. The fabric is dense, durable, bright. The store quickly shipped, in the krasnodar territory came for 3 weeks, our post as always, the fastest in the world))))
Rated 5 out of 5
Customer –
Heavy duty construction, well packaged and everything came as it said it would. Extremely satisfied.
Rated 5 out of 5
M***a –
I did not expect that such a quality bag will come. Included: bag, inflatable pillow, pump, carabiner. Dowel with a ring is needed. Even the cover is dense quality, not soaked. Hang, add
Rated 5 out of 5
Customer –
The fabric. looks good. To hang it very high it needs a rope but it comes with a good carabiner and everything
Rated 5 out of 5
A***a –
The parcel was almost a month, the track was tracked. unfortunately the store did not put the rope, it did not work immediately. everything else corresponds to the description! There is a carabiner, pump and a cover. the pillow is easy to put on, very good quality, durable fabric, good stitching!
Rated 5 out of 5
T***o –
Hammock liked very much
Rated 5 out of 5
Y***a –
Cool thing, i recommend everyone, the child really likes. To be honest, she would have climbed there))) sewn neatly, the picture is bright, odorless. Inside is an inflatable pillow and pump with nozzles. 10 stars
Rated 4 out of 5
T***a –
A very small package came, did not even expect that you can pack the hammock so. the fabric is dense, stitched very smoothly. packed in a canvas bag, carabiner and pump included. in general, the hammock is super! Children 4 and 2 years are very satisfied. cool thing for children. only here for small children, i think up to 8 years. since it is not big, it tried on itself. and therefore, the price is slightly overstated. maximum 1500 thousand. recommend!!!
Rated 5 out of 5
A***O –
Everything is fine, the fabric is strong, the child is happy. Included only hook and pump, pouch cover, rope was not, but i was ready for it by reading previous reviews. The pump is weak, it is faster to pump with your mouth 🙂 the order is sent quickly enough.
Rated 5 out of 5
B***i –
To shine well as so they can it and at us in ivanovo kuy! Chair gomak fire and material and performance at height! Sit the child comfortably
A***r –
Very good thing, the child is delighted. For a minute i did not regret that i ordered it from this store. Since in previous reviews-the quality is excellent, thanks to the seller. Pump, air. Pillow and mount included.
A***a –
Blown pillow
Z***z –
Went a long time, but the quality is good. All included, pump, carabiner. The child likes it.
Y***A –
I liked the baby
V***m –
The hammock is cool, stitched soundly, security threats should not be. I look that many included a piece of rope with fasteners, in my package it was not, only a climbing carbine. The store sent the order instantly.
O***h –
The store sent the order after payment in a whole two weeks, my message did not answer, before the ecb package was a month, the track was tracked, the kit has everything you need, bought only a ring bolt, to screw it into the beam and hang the entire structure.
E***a –
Everything is good, but the drawing on the hammock upside down, horses hooves up)) the parcel went for a long time, 36 days, but it’s probably still a miracle post.
C***a –
Excellent hammock, in the set inflatable pillow, mount and pump. The fabric is dense, durable, bright. The store quickly shipped, in the krasnodar territory came for 3 weeks, our post as always, the fastest in the world))))
Customer –
Heavy duty construction, well packaged and everything came as it said it would. Extremely satisfied.
M***a –
I did not expect that such a quality bag will come. Included: bag, inflatable pillow, pump, carabiner. Dowel with a ring is needed. Even the cover is dense quality, not soaked. Hang, add
Customer –
The fabric. looks good. To hang it very high it needs a rope but it comes with a good carabiner and everything
A***a –
The parcel was almost a month, the track was tracked. unfortunately the store did not put the rope, it did not work immediately. everything else corresponds to the description! There is a carabiner, pump and a cover. the pillow is easy to put on, very good quality, durable fabric, good stitching!
T***o –
Hammock liked very much
Y***a –
Cool thing, i recommend everyone, the child really likes. To be honest, she would have climbed there))) sewn neatly, the picture is bright, odorless. Inside is an inflatable pillow and pump with nozzles. 10 stars
T***a –
A very small package came, did not even expect that you can pack the hammock so. the fabric is dense, stitched very smoothly. packed in a canvas bag, carabiner and pump included. in general, the hammock is super! Children 4 and 2 years are very satisfied. cool thing for children. only here for small children, i think up to 8 years. since it is not big, it tried on itself. and therefore, the price is slightly overstated. maximum 1500 thousand. recommend!!!
A***O –
Everything is fine, the fabric is strong, the child is happy. Included only hook and pump, pouch cover, rope was not, but i was ready for it by reading previous reviews. The pump is weak, it is faster to pump with your mouth 🙂 the order is sent quickly enough.
B***i –
To shine well as so they can it and at us in ivanovo kuy! Chair gomak fire and material and performance at height! Sit the child comfortably