Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
The order came quickly, the quality is good. Seller recommend.
P***p –
I ordered a dark blue children’s size. Everything is ileal. Sock tight. The smell of paint does not have. Tall. The child has a foot size 29. I sat down freely but tried to dress on my 36 foot size stretched easily. Already dressed on the trainer moisture absorbs well and breathes (no sweat). Let’s see how the washing will survive and how long it will be worn.
M***x –
Arrived well Thank you or store
A***m –
Good.
I***t –
Good quality. at 37 size sat perfectly. well stretch.
Customer –
Leggings came to a very slender guy 6 years old normally.
S***i –
Socks of excellent quality. Thank you to the store.
Customer –
Five stars for quality and delivery speed. Thank you.
T***a –
The goods came very quickly! Description corresponds! Seller recommend!
E***a –
Very fast delivery-15 days to voronezh. The store is very sociable, sent the order on the day of payment. Leggings perfectly fit the boy 7 years old, height 120 cm, foot size 31. Product and seller recommend.!
N***t –
The goods came quite quickly, but the post office delayed the parcel. Quality is good. The size of the kids is up to 37-38th size. The store is good))
G***a –
Super baby happy
A***a –
The child is delighted. We too, the quality is good. I recommend.
Customer –
Very fast
S***V –
Not the first time, great store
K***k –
I am happy with the purchase, the leggings are good, dense, stretch. Thank you to the store. Came quickly, everything was tracked. Seller recommend 🙂