We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.92 out of 5 based on 13 customer ratings
13 reviews
100% of buyers enjoyed this product!
5 stars
( 12 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
A***n –
Everything is super!
Rated 5 out of 5
O***a –
Hello to all who read my feedback purchase very satisfied. there were rastoins as packed just in a box even not branded one pleases that bought at the sale of 11.11 came in 15 days sent very quickly and had to go to the post office for the parcel. i write even without any vaccinations. it’s good that it’s not crumpled because the box came all either in myths or in a hole.
Rated 5 out of 5
S***t –
Fast shipping.Item is as described.I’ll totally will buy from this store again
Rated 5 out of 5
E***k –
Very high quality knapsack, comfortable. A little more for our first-grader, but all ahead! For a long time wanted to buy such, waited for sales and… Very satisfied!
Rated 4 out of 5
J***m –
Very nice worth it and high quality and very fast delivery..thank you very much
Rated 5 out of 5
Customer –
Exactly as pictured. Very satisfied with this purchase.
Rated 5 out of 5
E***a –
Excellent.
Rated 5 out of 5
Customer –
Thank you fast shipment nice school bag
Rated 5 out of 5
N***e –
This backpack is very good,n good packing..
Rated 5 out of 5
O***a –
Came 4 days before st. petersburg. Packed well, not wrinkled. The quality completely satisfied me. View as in the photo. Easier than expected. The child i have is short and thin, came up perfectly. A4 textbooks fit
Rated 5 out of 5
A***v –
Ordered knapsack on march 16 with delivery from russia. 17 in the morning already sent. Unfortunately our backpack lost delivery. But the store worked quickly, apologized, offered to send from china. We agreed. The parcel was tracked, reached in only 7 days, the courier brought home. The knapsack is beyond praise! We are delighted with it! Thank you very much!!! Definitely recommend this store!
Rated 5 out of 5
Customer –
In general, everything is fine. The only thing in the photo is not visible, but the back is white. Until we were worn on september 1.
Rated 5 out of 5
O***a –
Corresponds to the description of the store, with the exception that does not play any role of nuance, fixing the side carabiners on the knapsack. immediately purchased with a transparent cover (included cheaper), in order to protect more from mechanics. damage that will occur, because took the son, and boys such boys, and even a good eco-skin can be damaged, and i would like the thing to last for the time of primary school)). The child i have 116 cm, miniature, the backpack looks good on it, the posture immediately corrected!
A***n –
Everything is super!
O***a –
Hello to all who read my feedback purchase very satisfied. there were rastoins as packed just in a box even not branded one pleases that bought at the sale of 11.11 came in 15 days sent very quickly and had to go to the post office for the parcel. i write even without any vaccinations. it’s good that it’s not crumpled because the box came all either in myths or in a hole.
S***t –
Fast shipping.Item is as described.I’ll totally will buy from this store again
E***k –
Very high quality knapsack, comfortable. A little more for our first-grader, but all ahead! For a long time wanted to buy such, waited for sales and… Very satisfied!
J***m –
Very nice worth it and high quality and very fast delivery..thank you very much
Customer –
Exactly as pictured. Very satisfied with this purchase.
E***a –
Excellent.
Customer –
Thank you fast shipment nice school bag
N***e –
This backpack is very good,n good packing..
O***a –
Came 4 days before st. petersburg. Packed well, not wrinkled. The quality completely satisfied me. View as in the photo. Easier than expected. The child i have is short and thin, came up perfectly. A4 textbooks fit
A***v –
Ordered knapsack on march 16 with delivery from russia. 17 in the morning already sent. Unfortunately our backpack lost delivery. But the store worked quickly, apologized, offered to send from china. We agreed. The parcel was tracked, reached in only 7 days, the courier brought home. The knapsack is beyond praise! We are delighted with it! Thank you very much!!! Definitely recommend this store!
Customer –
In general, everything is fine. The only thing in the photo is not visible, but the back is white. Until we were worn on september 1.
O***a –
Corresponds to the description of the store, with the exception that does not play any role of nuance, fixing the side carabiners on the knapsack. immediately purchased with a transparent cover (included cheaper), in order to protect more from mechanics. damage that will occur, because took the son, and boys such boys, and even a good eco-skin can be damaged, and i would like the thing to last for the time of primary school)). The child i have 116 cm, miniature, the backpack looks good on it, the posture immediately corrected!