We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.89 out of 5 based on 19 customer ratings
19 reviews
100% of buyers enjoyed this product!
5 stars
( 17 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
B***k –
Perfect, Just Like the description, the driver comes on it very easy to install and configure.
Rated 5 out of 5
G***s –
Ordered 08.05.2019, received 14.05.2019, the courier in advance called, the parcel delivered to the threshold of the house. The package is in perfect condition, they do not remember anywhere, there are no scratches on the tablet.
Rated 5 out of 5
J***j –
I arrive in perfect condition, as announced, the tablet is going very well at the moment. I recommend.
Rated 4 out of 5
K***i –
Much lighter than I expected. It only freezes once in a while. His pen is too bad.
Rated 5 out of 5
V***v –
Delivery is a week. Checked-works. The child has been drawing for 9 years-happy. Was before that for a sample a small tablet a5 of another firm-did not find practical use.
Rated 4 out of 5
S***a –
The product came soon, which is quite positive for me. Well packed and protected preventing any breakage. The product itself is the one indicated by the store. It carries the instructions in english but if searched online it appears in spanish. It’s the first digitizer tablet i own and the truth is toy very happy in both the price and the product itself to give the first start. I recommend it
Rated 5 out of 5
M***a –
Reached moscow in 3 days!!! I’m in shock! Very cool! Thank you.
Rated 5 out of 5
S***i –
In less than a month it all came ok
Rated 5 out of 5
Customer –
Long decided to order or not. Decided, and was very pleased! After payment, the order was sent two days later, it reached moscow in a week, to my punch reception for a week, in general, the parcel was two weeks. The box was in a puffy bag, everything inside was not wrinkled. I received the order two weeks ago and already managed to test it. This is my first graphic tablet, but i’m sure it can easily bypass the tablets if we bought them in a store with worse characteristics and a much higher price. Photos of trial drawings i attach 🙂
Rated 5 out of 5
E***a –
Ordered may 2, delivery from the russian federation, received may 14, tatarstan, chelny, due to the holidays of may delivery was delayed, all as in the photo, bought the child as a gift, yet not used properly, to the laptop easily connects.
Rated 5 out of 5
T***a –
Very fast delivery three days. all super
Rated 5 out of 5
D***n –
It came 8 days before the astrakhan region. The tablet is pretty good for your money. I liked drawing them. Now you need to get used to it.
Rated 5 out of 5
R***r –
The tablet came very quickly. Packed securely. Everything is fine! Recommend!!
Rated 5 out of 5
A***v –
Norms. Works.
Rated 5 out of 5
A***u –
In general, everything is fine. Came all day for 4. the only complaints are damaged packaging. Obviously, it happened at the store, because. The postal package was intact. The tablet itself is still testing
Rated 5 out of 5
O***o –
The tablet is wonderful! Went to miass for 11 days. I fell in love with him at first sight! Everything is excellent, in the kit there is everything: a pen, a ring, a tablet, 8 replaceable tips, a stand for a pen and most importantly-chehool. At first i was afraid, i did not find the tips, then it turned out that they together with the ring in the bag: d already tried to draw, so far it’s unusual, but i think with time i will adapt: r sensitivity to pressing is, good. In general, everything is at the highest level! Take karoche, you will not regret it! The store of cookies and no sneakers to him, no pans!: d
Rated 5 out of 5
D***s –
Product arrived in 8 days. It is huge, the size of my notebook virtually. Tested it only in software that comes along with the drive, and works well, need just get used to it. Am satisfied for now, my first table and it looks very good, only the buttons that seem kinda weak, but the price very worthwhile.
Rated 5 out of 5
C***e –
Excellent store. Shipping took 2 weeks to chile. Excellent internal communication. Product arrived impeccable, when i connect it to pc and test it i will give more opinions
B***k –
Perfect, Just Like the description, the driver comes on it very easy to install and configure.
G***s –
Ordered 08.05.2019, received 14.05.2019, the courier in advance called, the parcel delivered to the threshold of the house. The package is in perfect condition, they do not remember anywhere, there are no scratches on the tablet.
J***j –
I arrive in perfect condition, as announced, the tablet is going very well at the moment. I recommend.
K***i –
Much lighter than I expected. It only freezes once in a while. His pen is too bad.
V***v –
Delivery is a week. Checked-works. The child has been drawing for 9 years-happy. Was before that for a sample a small tablet a5 of another firm-did not find practical use.
S***a –
The product came soon, which is quite positive for me. Well packed and protected preventing any breakage. The product itself is the one indicated by the store. It carries the instructions in english but if searched online it appears in spanish. It’s the first digitizer tablet i own and the truth is toy very happy in both the price and the product itself to give the first start. I recommend it
M***a –
Reached moscow in 3 days!!! I’m in shock! Very cool! Thank you.
S***i –
In less than a month it all came ok
Customer –
Long decided to order or not. Decided, and was very pleased! After payment, the order was sent two days later, it reached moscow in a week, to my punch reception for a week, in general, the parcel was two weeks. The box was in a puffy bag, everything inside was not wrinkled. I received the order two weeks ago and already managed to test it. This is my first graphic tablet, but i’m sure it can easily bypass the tablets if we bought them in a store with worse characteristics and a much higher price. Photos of trial drawings i attach 🙂
E***a –
Ordered may 2, delivery from the russian federation, received may 14, tatarstan, chelny, due to the holidays of may delivery was delayed, all as in the photo, bought the child as a gift, yet not used properly, to the laptop easily connects.
T***a –
Very fast delivery three days. all super
D***n –
It came 8 days before the astrakhan region. The tablet is pretty good for your money. I liked drawing them. Now you need to get used to it.
R***r –
The tablet came very quickly. Packed securely. Everything is fine! Recommend!!
A***v –
Norms. Works.
A***u –
In general, everything is fine. Came all day for 4. the only complaints are damaged packaging. Obviously, it happened at the store, because. The postal package was intact. The tablet itself is still testing
O***o –
The tablet is wonderful! Went to miass for 11 days. I fell in love with him at first sight! Everything is excellent, in the kit there is everything: a pen, a ring, a tablet, 8 replaceable tips, a stand for a pen and most importantly-chehool. At first i was afraid, i did not find the tips, then it turned out that they together with the ring in the bag: d already tried to draw, so far it’s unusual, but i think with time i will adapt: r sensitivity to pressing is, good. In general, everything is at the highest level! Take karoche, you will not regret it! The store of cookies and no sneakers to him, no pans!: d
D***s –
Product arrived in 8 days. It is huge, the size of my notebook virtually. Tested it only in software that comes along with the drive, and works well, need just get used to it. Am satisfied for now, my first table and it looks very good, only the buttons that seem kinda weak, but the price very worthwhile.
C***e –
Excellent store. Shipping took 2 weeks to chile. Excellent internal communication. Product arrived impeccable, when i connect it to pc and test it i will give more opinions
K***v –
good