We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 15 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
E***k –
The jar is small in stores the same price in russia makes no sense to order and wait so long. Slim is airy.
Rated 5 out of 5
B***a –
All as in the description. It took a long time.
Rated 5 out of 5
Customer –
The goods did not receive, waited 4 months, but the denegi returned without problems
Rated 5 out of 5
N***a –
The order was made on february 2. Sent only in seven days. The delivery time was already up to 20.04 but never came. Today is 2.05. Dispute opened, money returned. The store responded to all messages instantly. I think the wine is in our mail.
Rated 5 out of 5
Customer –
very good!
Rated 5 out of 5
S***a –
The slides are soft, tasty smell, the child likes
Rated 5 out of 5
O***a –
It’s not quite a slide. Does not drain and does not spread. The daughter said it was a light plate
Rated 5 out of 5
R***p –
The item as in the picture, came perfectly packed, and the other is done not that in the store. Many thanks to the store!!!
Rated 5 out of 5
A***a –
thank you
Rated 5 out of 5
G***g –
The parcel came in 1 month and a week. Slightly leaked, but everything corresponds to the description in the photo. Thanks to the store.
Rated 5 out of 5
A***h –
Slim of course cool, the child was happy. Slime has a pleasant smell, the touch is also good not like snot, but the next day he dried up lying in the package in which he came, and became solid. it’s a pity, but the smell has not lost)))
Rated 5 out of 5
V***R –
I didn’t. Through the dispute returned money without problems.
Rated 5 out of 5
N***a –
The parcel was about a month, the goods were tracked. Packed well and tight. Quality was satisfied
Rated 5 out of 5
I***a –
When only opened was very soft air, pleasant. Dries quickly in the air. Therefore, immediately you need to clean the box. So longer will be elastic. The child is very pleased. Almost does not release from the hands. Thank you.
Rated 5 out of 5
A***a –
Children are satisfied, sticker as a gift. Packed well, all whole came
E***k –
The jar is small in stores the same price in russia makes no sense to order and wait so long. Slim is airy.
B***a –
All as in the description. It took a long time.
Customer –
The goods did not receive, waited 4 months, but the denegi returned without problems
N***a –
The order was made on february 2. Sent only in seven days. The delivery time was already up to 20.04 but never came. Today is 2.05. Dispute opened, money returned. The store responded to all messages instantly. I think the wine is in our mail.
Customer –
very good!
S***a –
The slides are soft, tasty smell, the child likes
O***a –
It’s not quite a slide. Does not drain and does not spread. The daughter said it was a light plate
R***p –
The item as in the picture, came perfectly packed, and the other is done not that in the store. Many thanks to the store!!!
A***a –
thank you
G***g –
The parcel came in 1 month and a week. Slightly leaked, but everything corresponds to the description in the photo. Thanks to the store.
A***h –
Slim of course cool, the child was happy. Slime has a pleasant smell, the touch is also good not like snot, but the next day he dried up lying in the package in which he came, and became solid. it’s a pity, but the smell has not lost)))
V***R –
I didn’t. Through the dispute returned money without problems.
N***a –
The parcel was about a month, the goods were tracked. Packed well and tight. Quality was satisfied
I***a –
When only opened was very soft air, pleasant. Dries quickly in the air. Therefore, immediately you need to clean the box. So longer will be elastic. The child is very pleased. Almost does not release from the hands. Thank you.
A***a –
Children are satisfied, sticker as a gift. Packed well, all whole came