Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***N –
Walked almost 2 months to the stavropol territory. Geolacation with a large error, charging enough for a day, quickly sits down. Sound for an hour on a solid 4. a couple of times themselves completely turned off… It’s not clear why…
A***a –
Everything came quickly
D***n –
Everything is fine, on the megaphone work. Connection to the setter via sms commands
I***a –
The product is pre-satisfied! Dietina in the capture!!! The store’s uncle’s shchire! The goods of the ledge, the description. The year-old is right in the picture kyivstar, everything is fine, it is possible to vibrate ukrainian mova. Diishlov godinnik for 10 days to kiev. The seller also has contacts, having sent the goods so shvidko, yak tilki bulo can easily. Seller definitely recommend!!!
Y***n –
Everything is good, i recommend!
M***v –
Customizable hard
D***v –
Everything is fine, packed in a tin box, the child left under the coins)) Everything works. Asks for a sim card, (not yet inserted)
F***r –
Otrimav to ukraine shvidko, all ok. Yak rosemary I’ll give you a review
A***a –
Geolocation oh what is not accurate. And so everything works. The store sent a transport company that works much worse than the post of russia.
O***o –
The clock went very long, but not through the fault of the store, the customs kept for a long time. Charge holds 1,5 days. The sensor works well, very worried, because i read reviews write that weak. We have all well performed teams with one weak click. All functions work, in the water did not dip, but the hands washed under the tap while alive. The speakers are excellent, i’m heard, i hear. f voice messages work properly. Reverse call, works on hurray, though i had to watch how to set up in nate, in the app at first did not appear (now i’m afraid often) gps almost accurate, there are errors. For example, we are at home, writes the address correctly, but the icon near the house on the building is shown. While hours are satisfied. The clock on the children’s handle looks good, not big. We are 6 years old and we are skinny on the arm sit perfectly
A***n –
I order the 2nd time this model. The first hours the child is happy, though a little “dances” were with the correct setting, but with the help of sms-commands everything was implemented. Audibility is good. Battery holds 2 days.
V***a –
The order is well packed. When transporting a slightly wrinkled metal box, but the contents did not affect. Inside the box: watch, charging-clothespin, screwdriver, spare screws, english manual, certificate. Sim card beeline came up, all settings, as well as phones contact and other settings of the clock should be performed through the application (bar code in the instructions).
R***v –
Excellent watch
M***a –
Great, it works. It came intact.