We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 15 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
L***n –
The goods came to the urals in just two weeks. Quality standards. But the sim card tele 2 does not work. Bought a megaphone, although the clock and wrote that only 2g, but the megaphone works with the application. The day spent to understand that the reason in the operator, not in the settings of the application or even in the phone itself.
Rated 5 out of 5
O***o –
The clock is excellent, everything works
Rated 5 out of 5
I***r –
As described beautiful product store is very related
Rated 5 out of 5
M***n –
Thank you, everything works, good quality for this money
Rated 5 out of 5
N***z –
Very good, the signal works very well. It’s easy to use.
Rated 5 out of 5
B***l –
Good at
Rated 5 out of 5
I***h –
Expectations have been met. I recommend
Rated 5 out of 5
G***v –
I can not change the time and do not call back from cici when not raising at least one person. And so everything is ok
Rated 5 out of 5
E***s –
Exelent product girl very happy!
Rated 5 out of 5
A***a –
Everything was allright!
Rated 5 out of 5
M***a –
Great watch. Setup via phone, setracker app. even the wiretap was found, but not immediately. The child climbed with them in the bath, thought that they would die, but no, after drying earned. Only the sensor does not work, which steps measure… Took with a spare belt, glass protective and holder on the neck. After removing the protective film from the screen it turned out that it already has a protective glass Came from a3 weeks to minsk Thank you, store
Rated 5 out of 5
A***u –
Beautiful
Rated 5 out of 5
A***V –
Came for a week in smolensk
Rated 5 out of 5
O***h –
Delivery 2 weeks. All functions work. We use the month. I recommend the store and the product.
Rated 5 out of 5
M***a –
It looks good, i still don’t lend it, it comes with gifts, by very confortable appearance. Good communication with the store, he always cared if he had already received it.
L***n –
The goods came to the urals in just two weeks. Quality standards. But the sim card tele 2 does not work. Bought a megaphone, although the clock and wrote that only 2g, but the megaphone works with the application. The day spent to understand that the reason in the operator, not in the settings of the application or even in the phone itself.
O***o –
The clock is excellent, everything works
I***r –
As described beautiful product store is very related
M***n –
Thank you, everything works, good quality for this money
N***z –
Very good, the signal works very well. It’s easy to use.
B***l –
Good at
I***h –
Expectations have been met. I recommend
G***v –
I can not change the time and do not call back from cici when not raising at least one person. And so everything is ok
E***s –
Exelent product girl very happy!
A***a –
Everything was allright!
M***a –
Great watch. Setup via phone, setracker app. even the wiretap was found, but not immediately. The child climbed with them in the bath, thought that they would die, but no, after drying earned. Only the sensor does not work, which steps measure… Took with a spare belt, glass protective and holder on the neck. After removing the protective film from the screen it turned out that it already has a protective glass Came from a3 weeks to minsk Thank you, store
A***u –
Beautiful
A***V –
Came for a week in smolensk
O***h –
Delivery 2 weeks. All functions work. We use the month. I recommend the store and the product.
M***a –
It looks good, i still don’t lend it, it comes with gifts, by very confortable appearance. Good communication with the store, he always cared if he had already received it.