We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 19 customer ratings
19 reviews
100% of buyers enjoyed this product!
5 stars
( 19 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Delivery fast, ordered 1.04 received 21.04.
Rated 5 out of 5
T***a –
Everything works fine. Gps is present. Came to crimea for 3 weeks. I recommend
Rated 5 out of 5
A***a –
Seems to work, bought friends. But i’ll take a score for delivery, three times transferred the receipt, the courier to the promised calls-did not call back. With grief in half received. The store is not to blame.
Rated 5 out of 5
Customer –
Delivery to moscow two weeks. The clock is russified, easily connected to the setracker application (already installed, this is not our first clock), synchronized with the commands (everything is searched on the internet). Before that there were exactly the same clock, served a year: the screen crashed. In general, the clock cost its money, the delivery is fast, so i recommend both the store and the clock.
Rated 5 out of 5
N***a –
Beautiful clock, bright. The child is happy. Thank you for the gift
Rated 5 out of 5
V***n –
I order a second time. In the first child drowned them. Everything is fine, but the delivery time is more than a month it’s just tinplate.
Rated 5 out of 5
S***n –
18 days to samara. Quality and price match. The location of the child shows with error in several houses. Overall satisfied. I recommend both the product and the store.
Rated 5 out of 5
R***v –
Great watch! Come for a month!
Rated 5 out of 5
S***e –
The watch with the app work fine! And fast delivery.
Rated 5 out of 5
A***k –
Super fast delivery. also a gift of a half-breed
Rated 5 out of 5
P***L –
Perfect… very fast
Rated 5 out of 5
S***a –
Fast shipping. The store is excellent! I took it for my birthday., i liked it very much. The photo on the child is 5 years old, but the strap and on the adult is suitable. Very satisfied with the order!
Rated 5 out of 5
A***v –
In the krasnodar territory came for 3 weeks, the track is detailed. Packed well, without complaints. The clock is very pleasant, the quality for this money is more than decent, all the declared functions work, geolocation without lsb works with accuracy of +-20 m. The child is happy
Rated 5 out of 5
F***f –
Ok
Rated 5 out of 5
Customer –
Delivery is fast, hours in work have not yet checked
Rated 5 out of 5
U***v –
Class
Rated 5 out of 5
M***I –
Product well received and thank you for the stickers
Rated 5 out of 5
N***n –
The parcel came a little later than the due date. Everything works. Easy in setup. The store is sociable. I’m happy. Recommend!!!
Customer –
Delivery fast, ordered 1.04 received 21.04.
T***a –
Everything works fine. Gps is present. Came to crimea for 3 weeks. I recommend
A***a –
Seems to work, bought friends. But i’ll take a score for delivery, three times transferred the receipt, the courier to the promised calls-did not call back. With grief in half received. The store is not to blame.
Customer –
Delivery to moscow two weeks. The clock is russified, easily connected to the setracker application (already installed, this is not our first clock), synchronized with the commands (everything is searched on the internet). Before that there were exactly the same clock, served a year: the screen crashed. In general, the clock cost its money, the delivery is fast, so i recommend both the store and the clock.
N***a –
Beautiful clock, bright. The child is happy. Thank you for the gift
V***n –
I order a second time. In the first child drowned them. Everything is fine, but the delivery time is more than a month it’s just tinplate.
S***n –
18 days to samara. Quality and price match. The location of the child shows with error in several houses. Overall satisfied. I recommend both the product and the store.
R***v –
Great watch! Come for a month!
S***e –
The watch with the app work fine! And fast delivery.
A***k –
Super fast delivery. also a gift of a half-breed
P***L –
Perfect… very fast
S***a –
Fast shipping. The store is excellent! I took it for my birthday., i liked it very much. The photo on the child is 5 years old, but the strap and on the adult is suitable. Very satisfied with the order!
A***v –
In the krasnodar territory came for 3 weeks, the track is detailed. Packed well, without complaints. The clock is very pleasant, the quality for this money is more than decent, all the declared functions work, geolocation without lsb works with accuracy of +-20 m. The child is happy
F***f –
Ok
Customer –
Delivery is fast, hours in work have not yet checked
U***v –
Class
M***I –
Product well received and thank you for the stickers
N***n –
The parcel came a little later than the due date. Everything works. Easy in setup. The store is sociable. I’m happy. Recommend!!!
P***r –
OK