Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality for a solid five i advise for the purchase of children very satisfied. delivery from moscow to st. petersburg five days.
As in the photo, but i shoot one star for what to twist as in advertising is unreal. Clearly not enough plasticity. In the photo max extension length. The child is 5 years old in butt and even a little too small, i would like to be longer, because it clearly does not correspond to the max declared age
Nice headphones – everything works great. Good packaging and fast delivery. I can recommend this store. Five stars!
They are great in size, design and price. My little girl is 3 years old and she’s doing perfect. Just like the pictures.
Headphones are good. The child 6 years old perfectly fit. The only thing but: ordered from the russian federation, and sent from china, but came pretty quickly, by the right time managed.
In my opinion, excellent headphones) sound quality at a good level. Price-quality-5 *
Fast delivery. Good quality. Kids like it. I recommended this store…
Fast delivery. Good quality. I recommended this store…
The parcel came quickly, delivered the courier, nothing is nice all over, the child 3 years old, came up well, the sound is good, at full volume from the phone does not aret for the entire apartment, look good, i recommend the store.
Everything works, the size is just for a small child’s head. The adult head is not too small in volume, but it does not fit snugly. Headphones are adjustable in height. The sound is good. Material pleasant
Excellent Product attention to the limit size for my son who has a big head
Seller Fast Product received in perfect condition working perfectly.
Cute. Working. The wire is rubberized. It came quickly.
Thank you prrdavtsu, everything is perfectly packed, works, delivered the courier)))
Delivered in a week. The sound is good, the child is 6 years old and even still stock remained. I think children under 8 years old will do.