Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The set itself is of good quality. But you need to pack better. Completely and next crumpled corners. My set has the same.
Thank you have done great and the store very kind
The parcel came, the corners are broken. Three wax crayons are broken. I will not buy here anymore. I did not communicate with the store.
I and my daughter were satisfied. The order came quite quickly, for 13 days, which was very pleased, packed was very good. The set itself is chic, the colors are all bright, markers and pencils write perfectly, there is no smell of extraneous. the only thing upset, what i took for a gift to the child, and in the set was one pencil is immaculate, and the box itself is cracked, in some places torn. It certainly spoiled the impression a little, but not critical. in general, everything is fine, i recommend.
Came very fast. Match with the description.
A good set, came without marriage, everything is intact! Thank you store!
Excellent packed, all whole. the store many thanks! i recommend!!!
The set is very good, i liked it very much. Thank you, delivery is fast.
thanks fast shipping great protection
Packed not very
Unfortunately, the students returned and asked for the second time
Thanks for the fast shipment all the whole. Very child like
The parcel was received quickly. I like everything. Packed very well. I plan as a gift. I think i will. The box itself is wheezy. But it’s okay.
My daughter Tulane released different colors and arranged thanks
Normal set, felt-tip pens undried, the quality is so, but i did not expect anything supernatural, the pencils are solid, but everything is beautiful. With the store did not communicate, the delivery is medium-slow, everything is packed perfectly, it came to the incomprehensible, everything corresponds to the description.