Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The costume is very cool! The truth is more like pajamas. Quality is good, took a height of 90 per baby 9 months, there is a small stock. Tried on 2 years old child, a little short!
It took a long time, but it’s worth it
The costume is cool, i take 2 times but another color. on the height of 88-90 the jacket sat just, but the pants are large. rather on the height of 96.but we have pants for a smaller size, a little that we will wear them, and before these grow
It didn’t come. Seller returned money
Cool suit. Bigger. Delivery is fast. Thank you. I recommend.
Perfect product. Excellent store. A+ I recommend to all.
Fast shipping the product is gorgeous good material and perfect seams. The board
We 6 months, took on growth, there is a stock) the quality is certainly so, but what else to wait for for such money) so norms!
I can praise the delivery. 3 weeks is not a month. But i can not praise this suit, i expected that the panties will be denser, that there will be such manyusenye loops inside, and they are well like a t-shirt. Therefore, it is better to take this set with a short sleeve t-shirt. Because it’s hot now, and i just put down this blouse, and we wear panties. Size 24 m per large child. My son is 1,5, and he is big, but as it turned out not enough for this suit. I think a child of 3 years will be able to wear it. I do not remember exactly, but rr 24 m is 100 cm.
The suit is good, the quality of the norms for 9 months ordered a size of 12 m, came 80 r just right. Seller recommend.
The suit is good. The fabric is thin. The size took 18 months. Nothing. Approached the size in size for a three-year-old son. Although i took it for junior.
Bady the bear is so nice his pants are a little thin but I’m happy
Quality is good, only thin material and it’s good, because my small is for the summer
Arrived very fast and is very beautiful, like the description
Great, exactly as in the pictures