Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is very good, but the smell is tinplate (i hope it will fade
Well, finally i decided to write a review. I ordered february 20, march 11 already took it in the post office. Super fast shipping. Asked the store to have backpacks without marriage, because. I take for a gift to kids (i ordered 2 pieces and the seller made a discount). A little uneven drawing is applied, but this is not very obvious, the shape is round, i think it will find, still a little skewed while driving. Packing ordinary polyester bag and gray packing. Differ in color inside (one black, the second sand, but it’s not scary, there is no difference for me. All seams are smooth, locks in working order. All can be seen in the photo. What looks like on the child, while i can not show, t. K. Birthday is not yet. Backpacks are happy, i recommend the seller.
Delivery days 20, quality is normal. There’s a slight smell. Slightly crooked sewn straps. And so everything is fine.
The backpack is super, the child is delighted.
Product yakisniy, yshov dovgo. Trochi p’yatii.
Very cool backpack, it came just during the birthday of the son, thanks to the store for the promptness
Cool backpack. Took for 600.
Very, very long shipping. Thank the store for extending the protection period
Quickly delivered. Quality %
Very cool! Quality at altitude, no strings superfluous! I’ll order for a gift! Thank you!)
Great backpack for kids. Tracked all the way. Delivery in the area of the month. The smell is strong, i hope it will fade. While sent to the balcony. The white background is easily scratched. The mega child is happy. I didn’t want to let go. I recommend.
There are small shortcomings, for such money-an excellent backpack. Delivery fast, about a month. The backpack itself is bright, roomy. Of course krivovat, but not particularly noticeable when dressed .. In general, i’m happy!
This is the second backpack! Thanks to store: quality, fast delivery time, always out of touch!
Very cute backpack! Покупала двухлетнему baby. There is a smell, i hope it will fade.
The trophies are crooked ((i bet you yakos is dimly lying on the shoulder of the baby, ale for fun was chewing at a cheaper price. Negatives) can brother