Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopexmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He came quickly. I met with the courier (the courier did not like at all, but this to the store has nothing to do with it). Delivered in a box and separately lay a cover. The tablet is excellent. Smooth, with errors small. for a start will go. when podkuyu becomes a mouse. i did not understand the buttons. It is not quite convenient that you need to draw a pen, that is, we keep the pen with the slope, and the tablet does not always react so and you have to put the pen right for better contact. There are adapters and you can draw on the phone. I liked it very much. Yes, and in general it is light and comfortable. I really like it. I advise
Tablet works well, is easy to install, and prettier than my old Wacom! Added an example to show my first attempt at using it. Would highly recommend it as a beginner tablet! It arrived quickly as well.
Nice product. This is my first tab and doesn’t kno w yet how to use it. I will give a review later once I get used to the tablet. Thank you, the store. Took 20 days to reach.
Walked a little over two weeks. All in good condition. The tablet works, the drivers are installed easily and quickly. The truth has not figured out yet with sai and hot keys, but i will do it later. In the cap of the stylus spare rods. In general, for a beginner-the most it. Thank you to the store.
Everything came quickly, in perfect condition
The store is amazing, responded quickly to all queries, i got my product in 20 days, there was some custom issues but all is good when end is good
Everything as described, came from russia very quickly. May 9 ordered 15 came to the saratov region. Thank you very much!
fast delivery . didn’t test it yet but looks as I ordered .
Peter arrived very quickly. On tuesday i ordered-on wednesday i received! Suddenly it turned out that the surface of the tablet is rigidly connected in the area of the screen. That is, it does not work as a laptop touchpad.
According to the photo and description corresponds. My daughter really liked.
It came in good shape. All right. all right. Recommended